<% Select Case request("service") case "Interpersonal" %> <% case "Time/Project" %> <% case "Communication" %> <% case "Leadership" %> <% case "Teams" %> <% case "Balancing" %> <% case "Supervisor" %> <% case "Personality" %> <% case "Games" %> <% case "Executive/Life" %> <% case "Instructional" %> <% end Select %>

Interpersonal Skills Coaching

CYFS's highly individualized executive coaching and counseling sessions can address such issues as succession planning, career development strategies and managerial effectiveness. Through assessment instruments and one-on-one consultations with CYFS staff consultants, we can:

  • Strategize about ways to deal with conflict among team members

  • Analyze feedback received in a 360-degree report and develop personal growth strategies

  • Isolate gender differences in communication styles that may inhibit a peer-to-peer relationship or direct-reporting relationship

  • Evaluate listening skills that inhibit you from hearing negative messages from subordinates

  • Receive feedback on communication strengths and weaknesses in personal one-on-one interactions

  • Analyze staff meetings to isolate causes for dissension or lack of productivity, or offer practical techniques for improving meeting efficiency

  • Develop ways to increase personal persuasion and build credibility and authority

Time/Project Management

This workshop provides participants an opportunity to test their time management and/or project management skills and practice better techniques.  As a result, they will improve job performance and build personal confidence.

Leading time wasters

  • Telephone calls

  • Unnecessary paperwork and administrivia

  • Lack of objectives, priorities, and deadlines

  • Cluttered desk and personal disorganization

  • Attempting too much, then underestimating the time needed to do it

  • Inadequate, inaccurate, or delayed information from others

  • Visitors

  • Indecision and procrastination

  • Fatigue

  • Worry, fear, and regretting failures

Leading time management techniques

  • The “to do” list

  • Keep focused on goals

  • Eliminate low priority tasks

  • If you need more time » » » Plan!!

  • Learn to say “No”

  • Watch for procrastination. Identify what you are trying to avoid

  • Set your watch a few minutes fast

  • Complete tasks the first time - Break large projects into workable units

  • Shorten your time on the phone - the average American spend one year of their life on the phone

  • Don’t trust your memory, write down appointments and activities in a personal scheduler

  • Face up to priorities. Is it a "must do item" or a "want to do item"

  • Keep your desk clean

Communication Skills

This workshop provides participants an opportunity to test conversation and listening skills and develop better techniques.  The result will be improved job performance and the ability to build stronger relationships.
  • Identify attitudes and habits that negatively affect message reception
  • Gather information through probing questions
  • Verify assumptions and accuracy
  • Build rapport through attentive body language
  • Interpret feelings and accompany facts
  • Identify distortions and mental erasers
  • Listen discriminately to pervasive appeals

Leadership Challenge

Leadership challenge is designed to help managers reflect on his or her leadership practices and create plans to improve current behavior to facilitate self-awareness.

Best Leadership Practices

  • Fundamental practices of exemplary leadership
  • Myths, Traditions, and Realities of Leadership

Challenge the Process

  • Search out opportunities to confront, challenge, and improve the status quo
  • Experiment, take risks, and learn from the accompanying mistakes

Inspiring a Shared Vision

  • Envision the future and commit to the challenge of change
  • Enlist others to work toward a common purpose and organizational goals

Enabling Others to Act

  • Foster collaboration by promoting cooperative goals and building trust
  • Strengthen people by giving power away, providing choice, developing competence, assigning critical tasks, and offering visible support

Modeling the Way

  • Set the example by behaving in ways that are consistent with shared values
  • Achieve small wins that promote consistent progress and build commitment

Encouraging the Heart

  • Linking rewards to performance
  • Celebrate team accomplishments regularly

Individual Action Planning for Improved Leadership

  • Participants create plans for change based in their feedback
  • Prepare presentations to be given to their respective departments based on analysis and action plans

Effective Teams

Teams working to create positive change need training and nurturing so that they are effective in their efforts. They need a combination of maintenance skills and task skills to function as a high performance unit. Listed below are some of the necessary items to both of these components.
  • Charter and Plan

  • Decision Making and Problem Solving Methodology

  • Roles and Structure

  • Quality Tools and Techniques

  • Defined Team Values and Norms

  • Knowledge of Team Dynamics

  • Communication Skills

  • Effective Ways to Handle Conflict

Balancing Work & Home

This workshop helps identify barriers to balancing work and home. Participants will learn methods for thriving on the home front and at the office. We will describe approaches to managing and healing work/home imbalance to improve health and performance.

  • Barriers to Balance

  • Marital Signs of Circuit Overload

  • Personal Signs of Circuit Overload (Distress vs. Eustress)

  • Thriving on the Home Front

  • Perception, Autonomy, Connectedness, Tone System  for life

  • Thriving at the Office

  •  The Work Addict

  • Work addiction recovery

  • Beyond Survival

Supervisor Training


Train the Trainer Workshop

  • Definition of Leadership

  • Focus on the Human Side

  • Communication

  • Listening

  • Conflict Resolution

  • Assertiveness

  • Personal Goal Setting

  • Situational Leadership

  • Motivation

  • Feedback

  • Professional Communication

  • Problem Solving

  • Diversity and Cultural Competency

  • Discipline

  • Valuing Associates

Personality Differences & Diversity

The Goal of this workshop is to identify and maximize your strengths and weaknesses while learning to compensate for weaknesses.  Weaknesses are never a negative indicator.  They simply point us to our strengths.

It takes courage to grow up and be who you really are."
       ~ E.E.Cummings

  • Goals
  • Perceptions
  • How you act
  • Weaknesses
  • What is vs. What Should Be
  • Personal Colors
  • Relating to Others

Team Games

  • Get a Feel for the Day
  • Natural Self-Centeredness
  • Personal Confidence
  • Group Coop
  • Just For Fun
  • Inhibitions and Dimensions of Team Work
  • Group Participation
  • Necessity of Team Work
  • Trust and Support

Executive/Life Coaching

Executive/Life Coaching is designed to help you balance competing interests to keep your life (personal and professional) on track.  It is one-on-one experience in “reality checks” with an experienced life coach.  The reality check helps you to stay on track and meet your relationship, fitness, emotional, and/or career goals. 

Why a personal life coach?  Because today, people are more willing to make changes and are facing decisions they've never faced before.  Because life can be so frenzied, life coaching is necessary to stay on track and accomplish those goals you have –until today- only dreamed about.  

Coaching can occur in person, via e-mail, or telephonically depending on your particular need. 

Company Benefits

  • Improves productivity

  • Increases the “bottom line”

  • Solidifies corporate value in human resources

  • Creates comfort in the workplace

  • Reduces replacement costs (termination, severance, recruiting, training)

  • Reduces legal exposure for termination 

Individual Benefits

  • Creates opportunity to develop critical knowledge and skills

  • Offers clear and direct feedback from neutral third party

  • Supplies evaluation of managerial skills against appropriate norms

  • Confirms optimal –vs.- actual management/performance style

  • Provides save change mentor

 Supervisor Benefits

  • Clarifies roles and performance expectations

  • Indicates willingness to address problems

  • Learns why candidate derailed and offers new preventative strategies for the future

  • Resolves problems (performance on track or replacement)

Team Benefits

  • Concerns are acknowledged and supported

  • Provides opportunity for input on issues and solutions

  • Builds commitment to action plan

  • Confirms that issues are being addressed

  • Alerts all members of their roles in mutual support.

Instructional Design

We design training materials that work!           

As instructional designers we work with you to determine what participants need to know to perform their jobs effectively. Then we determine the training format, specific learning objectives, the overall structure and flow of the course, and the breakdown of the course into modules, lessons, and/or topics. 

We specialize in the development of custom training materials for instructor-led learning.  We create personalize solutions to fit your human resource training needs! 


  • Personalized training content 

  • Your corporate values solidified in training materials

  • Indicates high value placed on human resources

  • Materials created to train in the areas you see as most essential

  • Training “fits” your organizational culture and mission